58-60 Cartwright Gardens London WC1H 9EL | Tel: +44 (0)20 7387 8777 | Fax: +44 (0)20 7387 8666 | Email: reception@georgehotel.com
   
Frequently Asked Questions

What if my plans change after making a reservation?

Reserve with confidence as there are no problems if your plans change and you need to cancel or change your dates. Your deposit will be refunded in full provided you have let us know not later than 7 days before the date you were due to arrive. (Please note that different deposit requirements apply for bookings during New Years Eve)

How do I get to you from Heathrow Airport?

1.) By Fast Train - Take the non-stop Heathrow Express train straight into Paddington Station, leaves every 15 minutes (journey time approximately 15 minutes) and costs £18 online, £19 at the station. Children half-price. From Paddington Station take a 15 – 20 minute taxi ride to the hotel - approximately £10.

2.) By Taxi (Black-cab) - There are always plenty of taxis lining up waiting for customers, takes about 50 minutes depending on traffic delays, i.e. costs a bit more in the morning and evening peak periods. Costs about £65.

3.) By Private Hire Car (Minicab) – We can make arrangements to meet you with a personalised sign at the Arrivals Hall at the airport, help you with your luggage and bring you straight to the hotel by private car. The price depends on the number of persons and the amount of luggage and we can quote you the amount if you email us and advise. For example, from Heathrow - 2 persons with 2 cases and hand luggage would be £50 (From Gatwick, Stansted and Luton - £25 extra)

4.) By Tube - Take the Tube direct to Russell Square station, leaves about every 5 -10 minutes. Costs £4.50 (Children 5-16 yrs - £2) and takes about 55 minutes. From Russell Sq. tube station to the hotel is approx. a 5-minute walk. The first train service is at 5.40 a.m.
The carriages become very overcrowded during peak rush hours. Heathrow is the first stop so you will get a seat but getting off in Central London with lots of luggage in the rush hours will be stressful.



How do I get to you from Gatwick Airport?

By Rail - Take the First Capital Connect Train to St. Pancras International Station . Takes 46 minutes, £8.90 adult fare, up to 4 trains per hour. Walk from station 7-10 minutes or take a taxi, approx. £4. (You can use the Gatwick Express as an alternative but this is more expensive and you then have the additional cost (and time) to get across London from Victoria. At present, they are giving away 3 or 4 tickets for the price of 2 if you book online).

By Private Hire Car (Minicab) – See above.

How do I get to you from Stansted Airport?

By Rail - National Express train towards Liverpool St. Ask for a ticket to King's Cross St. Pancras and change trains at Tottenham Hale onto the Tube (Victoria Line) and get off the train 4 stops later at King's Cross St. Pancras. Journey time - approx. 1 hour. Cost - £15.

By Private Hire Car (Minicab) – See above

How do I get to you from Luton Airport?

By Rail – Take the Shuttle Bus from the airport to Luton Airport Parkway railway station (£1) and then the First Capital Connect train to King's Cross. Cost £9.90. Takes approx. 32 minutes and then a 10 min. walk or a taxi.
By Private Hire Car (Minicab) – See above

How do I find you after leaving the tube or the station?

Print out a copy of our local map and take it with you. You can see that Russell Square tube station, and Euston and Kings Cross/St.Pancras main line and tube stations are each within easy walking distance of the George.

What do I get with my "English Breakfast"?

Our policy is to try to make sure you start the day with a satisfying breakfast and you can have a choice of various cereals, choice of fruit juices, tea and coffee, toast, choice of jams, marmalade and honey, eggs (fried, scrambled, poached or boiled), grilled bacon, sausages, tomatoes, baked beans. If you're still hungry when you're finished have more of whatever you want.

Breakfast is served daily from 7.30-10am


Where can I get information about travelling around London?

London Buses and Tubes - Tube and bus fares are based on a six-zone system. Check http://www.tfl.gov.uk for full details, tube maps, bus maps, journey planners and the latest prices. Tube and bus maps and other information are also available free at our reception desk.

Using an Oyster card is generally the cheapest way to make journeys in London. It can be used on bus, Tube, trams, DLR, London Overground and National Rail services in London and you can get all the information you need at https://oyster.tfl.gov.uk/oyster/entry.do .

Taxis - Black-cab drivers tend to know central London very well and can be hailed in the street when the yellow Taxi sign on the roof is lit. Once they have stopped for you taxis are obliged to take you anywhere you want to go within 6 miles of the pick-up point. The charges are made through a combination of time and distance and the meter is visible for you to check the cost and you can get out at any time. Black cabs are expensive but are fully insured and low-risk. A standard journey across the West End will cost about £6 or £7 outside rush hour. A 10% tip will be expected.

Where can I get information about theatres?

There are more than a 100 theatres in London and you can see a full list of what's on, maps of theatre locations, seating plans and theatre box office telephone numbers at http://www.officiallondontheatre.co.uk/ . It’s important, before you pay for any tickets with your card, that you check the seats you’ve been allocated against the seating layout to ensure that they’re OK. If you’re booking on the ‘phone have the seating layout on the screen in front of you before you call.

Buying from the theatre box office - There is usually no booking fee when you buy tickets in person. If you telephone the box office direct to order tickets, you may be charged a small booking fee. At busy periods, some box office telephone numbers ‘trip over’ to ticket agencies. In this instance, any fees should be identical to those charged by the box office.

Buying from the Half Price Ticket Booth in Leicester Square - This ticket booth in the clock-tower building in Leicester Square is the best way to buy discount tickets on the day of performance. Have a look at http://www.officiallondontheatre.co.uk/tkts for further details. Warning - make sure you go to the right place in Leicester Square, ignore the booths you pass getting there.

Buying tickets from a ticket agency - Most legitimate ticket agents are members of STAR (The Society of Ticket Agents & Retailers), an organisation that aims to encourage best practice among ticketing outlets. Ticket agents always charge a booking fee, up to 25% of the price you would pay if you bought the ticket direct from the theatre box office in person. These fees vary so compare this cost from their websites before committing yourself.


Where can I park the car?

It's worth pointing out that the roads in London are very crowded and the cost of parking is prohibitively expensive so we strongly recommend that you do not bring a car unless you really have to and don't hire one unless you intend to take it out of the centre the same day.

London now has a “Congestion Charge Zone” in the very centre and the George Hotel is within that area. Payment of the congestion charge allows you to enter, drive around, and leave the charging zone as many times as you wish that day. Congestion charging applies between 7.00a.m. and 6.00 p.m., Monday to Friday. You can pay the £11.50 congestion charge either in advance or on the day of travel before, during or after the journey but you must pay by 10.00pm on the day of travel to avoid penalty costs. For further information - http://www.cclondon.com/index.shtml

Street parking is free from 6.30pm - 8.30am Monday-Friday and from 1.30 pm on Saturday. Metered parking at other times and be aware that traffic wardens are predatory in central London so don't over-run the time on your meter. You have been warned!

General Questions

Electricity - British current is 240 volts, AC, so you'll need a converter or transformer for U.S.-made electrical appliances, as well as an adapter that allows the plug to match British outlets. If you don’t have one you can buy a transformer/adapter at many places in London and we recommend "Boots the Chemist" as their prices are reasonable and they have many branches close to the hotel.
We supply hair dryers and an iron.

Time difference in America - Most of the year Britain is 5 hours ahead of the time observed on the East Coast of the United States. When it's noon in New York, it's 5pm in London.

Tipping - In restaurants, service charges around the 10% range are usually included in the bill. Sometimes this will be clearly indicated but, if it isn't, waiters won’t mind if you ask and you can decide for yourself how much to leave. There's no tipping in fast-food cafes, pubs or theatres.

Reception is open Mon-Fri from 7am - 10:30pm (Sat-Sun 7:30am-10pm). Check-in time is from 2pm, check-out time is 11am. You are welcome to store your luggage at reception if you arrive before your room is readyas well as after your check-out time.

The George Hotel is featured on YouStayUK.com, your guide to recommended things to do and B&B / Guest Houses in Greater London , London

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